Returns & Refund Policy

Last updated: August 7, 2026

This policy applies to all orders placed with Vita Labs LLC (“Vita Labs,” “we,” “us”). Please read it before ordering; by placing an order you accept these terms.

1. All Sales Final

Because our products are temperature-sensitive research materials whose stability, sterility, and integrity cannot be verified once they leave our custody, all sales are final and products are non-returnable and non-refundable except as expressly set out below. We cannot accept the return of any product for reasons of buyer’s remorse, incorrect ordering, or change of research plans.

2. Damaged, Lost, or Incorrect Orders

We stand behind every order. If your order arrives damaged, is lost in transit, or contains an incorrect item, we will replace it or issue a refund, subject to the following:

• You must contact us at info@vitalabz.online within 7 days of the delivery date (or expected delivery date, for lost shipments).
• For damaged or incorrect items, please include your order number and clear photographs of the product, packaging, and any visible damage.
• Do not discard the product or packaging until your claim is resolved.

Approved claims are resolved by replacement or refund of the affected item at our discretion.

3. Shipment Protection

Where shipment protection is offered and included with your order, eligible packages that are lost, stolen, or damaged in transit will be replaced or refunded in accordance with this policy. Shipment protection does not cover misuse, improper storage after delivery, or refusal of a lawful delivery.

4. Refused or Undeliverable Shipments

If a shipment is refused, returned as undeliverable, or cannot be delivered due to an incorrect address you provided, we are not responsible for the resulting loss. Reshipment may require payment of additional shipping costs.

5. Order Cancellations

Orders may be cancelled only if they have not yet been processed for shipment. Once an order has been packed or dispatched, it cannot be cancelled and is subject to the “All Sales Final” terms above.

6. Payment Disputes & Chargebacks

If you have a concern about an order, please contact us first at info@vitalabz.online — we aim to resolve every legitimate issue promptly. Initiating a chargeback or payment dispute without first contacting us, or in bad faith, is a breach of our Terms of Sale. We reserve the right to contest fraudulent or wrongful chargebacks and to refuse future service to accounts that engage in them.

7. Contact

Vita Labs LLC Email: info@vitalabz.online