Privacy Policy

Privacy Policy

Last updated: August 7, 2026

Vita Labs LLC (“Vita Labs,” “we,” “us”) respects your privacy. This policy explains what information we collect, how we use it, and your choices.

1. Information We Collect

  • Account & verification information: name, institution or business name, business registration details, email address, and other information you provide to verify your research account.
  • Order & shipping information: shipping and billing address, phone number, and order history.
  • Payment information: payment card and transaction details are collected and processed by our third-party payment processor. We do not store full card numbers on our systems.
  • Communications: messages you send us and your contact preferences.
  • Automatically collected data: IP address, browser type, device information, and site-usage data collected through cookies and similar technologies.

2. How We Use Your Information

We use your information to verify eligibility, process and fulfill orders, provide customer support, send order and shipping updates, prevent fraud and misuse, comply with legal obligations, and improve our site and services.

3. Text Message (SMS) Communications

If you opt in to receive order and shipping text updates, you consent to receive informational text messages from Vita Labs at the number you provide. Consent is not a condition of purchase. Message frequency varies; message and data rates may apply. Reply STOP to unsubscribe or HELP for help. We do not sell or share mobile phone numbers or SMS consent with third parties for their marketing.

4. Cookies

We use cookies and similar technologies to operate the site, remember your preferences, maintain your cart and session, and analyze usage. You can control cookies through your browser settings; disabling them may affect site functionality.

5. How We Share Information

We share information only with service providers who help us operate the business — such as our payment processor, shipping carriers, and hosting and analytics providers — and only as needed to perform those services. We may disclose information when required by law, to enforce our Terms, or to protect the rights, safety, and property of Vita Labs and others. We do not sell your personal information.

6. Data Retention & Security

We retain information for as long as needed to fulfill the purposes described here and to meet legal, tax, and recordkeeping obligations, including records of research-use verification. We use reasonable administrative and technical safeguards to protect your information; however, no method of transmission or storage is completely secure.

7. Your Choices & Rights

You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing communications, by contacting us at info@vitalabz.online. We will respond consistent with applicable law. Depending on your location, you may have additional rights under state privacy laws.

8. Children

Our site and products are intended solely for research professionals and are not directed to anyone under 21. We do not knowingly collect information from minors.

9. Changes

We may update this policy from time to time. Material changes will be posted here with a revised “Last updated” date.

10. Contact

Vita Labs LLC — 418 Broadway STE N, Albany, NY 12207 Email: info@vitalabz.online